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How long does it take for my site to be created?
Once you complete and submit the Request A Site Form, it usually takes only a few minutes for your site to be created. You will then receive an email containing the website address of the Account Admin Site where you can finalize specific information for your site (ie. providing text to customize your home page, setting your tax rate, tax state and shipping charges, specifying the products you wish to sell, etc.). Your site will not be available to the public until you complete these simple configuration steps.
How do I manage my site?
You will be provided with an Account Admin Site that you will access by entering a UserID and Password that you specify when you request your website. From your admin site, you will be able to customize the look of your site, edit the Home Page and "About this Site" text, retrieve your orders, offer sales by temporarily changing pricing for certain items, set your shipping rates, specify the methods of payment you accept, set your sales tax rate and tax state, etc. The admin site is easy to use and has been designed with the inexperienced user in mind.
How will I be billed?
You will receive your first invoice by email which will include a pro-rated amount for the days your site was active in the current month. Payment can be made by check or through Visa or MasterCard. If you pay by check, you will receive an email invoice on the first of each month. Payment is due by the 15th of the month. If you wish to pay by credit card, your credit card information will be kept on file and your card will automatically be charged on the 1st of each month.
Are my customer's orders handled securely?
Definitely! All orders placed on your website are processed on a secure server. When someone clicks "Checkout" from the shopping cart of your site, a separate window will open to display the order form for collecting their personal and payment information. This window operates in a secure session and all data is encrypted. In order to retrieve your orders securely, you will log into the Account Admin Site and view your orders in a secure window.
How will I receive the orders placed on my website?
When an order is placed, an email is immediately sent to you containing the customer's mailing address and details of the order. This information along with their billing information will be stored in the database. The email notification you receive will not contain the payment information since email is not a secure way of transferring payment information. You can access the complete order from the Account Admin Site after logging in with your userID and password.
How will people find my website?
It is your responsibility to advertise your website. This can be done by submitting your website address to any or all of the numerous search engines on the internet and through printed documents (ie. business cards, printed order forms and invoices, etc.). In order to have people find your website when they do a search on a search engine (ie. yahoo, google, infoseek) you have to submit the URL address of your website to that search engine. The process isn't hard and we have provided detailed instructions on how to do so. Of course, you don't have to do this, but it definitely helps to attract customers to your site. Keep in mind that it can sometimes take up to a month from the time you submit your address until you can do a search and have your site come up.
What methods of payment can I accept on my website?
You can chose to accept Visa, MasterCard, American Express, Discover, PayPal, and/or checks and money orders. To accept credit cards for payment, you must have a merchant account and be able to process the transactions yourself. You can specify which payment options that you accept on the Account Admin Site. Only the options you select will display on the order form. If you're not familiar with PayPal, it is a service that allows people to send and receive payments over the internet using email addresses and a credit card. The benefit of this service is that the receiver doesn't have to have a merchant account with a credit card company. PayPal is commonly used by people for online auctions, like EBay. To learn more about PayPal, visit their site at www.paypal.com for more information.
How are sales taxes handled?
You specify on the Account Admin Site the tax state and tax rate for your website. This information is required before your website will be "live". On the order form, a note is displayed stating that they will be charged state tax of "x%" if they are a resident of "xx" state. Once the order is submitted, the tax is automatically added if the customer's mailing address is in the state you have specified to receive tax payment.
How are shipping charges handled?
You specify on the Account Admin Site the range of shipping charges you wish to use. These charges are dependent on the order sub-total and will be automatically added to the order.
How can my customers contact me?
Through the email address you provide as your "Site Email Address" on the Account Admin Site. This address is listed on the order form and the order confirmation screen, and all emails that are submitted from the "Questions/Comments" form on your site are sent to this email address.
If you have any questions that haven't been answered here, please contact us by selecting the "Questions? " link above or sending an email to support@pacshop.com, and we will be happy to assist you.
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